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| Notice by the Ministry of Justice of Issuing the Implementation Plan for the Integrated Development of Public Legal Service Network Platform, Physical Platforms, and Hotline Platforms | | 司法部关于印发《公共法律服务网络平台、实体平台、热线平台融合发展实施方案》的通知 |
| The justice departments (bureaus) of all provinces, autonomous regions, and municipalities directly under the Central Government; and the Justice Bureau of Xinjiang Production and Construction Corps: | | 各省、自治区、直辖市司法厅（局），新疆生产建设兵团司法局： |
| For the purposes of implementing the spirit of the important instructions given by General Secretary Xi Jinping on public legal service work, implementing the requirements of the Notice by the General Office of the CPC Central Committee and the General Office of the State Council of Issuing the Opinions on Accelerating the Construction of the Public Legal Service System, advancing the integrated development of public legal service network platforms, physical platforms and hotline platforms (hereinafter referred to as the “three major platforms”), and continuously improving the service supply capacity and level, the Ministry of Justice has developed the Implementation Plan for the Integrated Development of Public Legal Service Network Platform, Physical Platforms, and Hotline Platforms, which is hereby issued for your diligent implementation in light of the local reality. | | 为贯彻落实习近平总书记关于公共法律服务工作重要指示精神，贯彻落实《中共中央办公厅 国务院办公厅印发＜关于加快推进公共法律服务体系建设的意见＞的通知》要求，推进公共法律服务网络平台、实体平台、热线平台（以下简称“三大平台”）融合发展，不断提高服务供给能力和水平，司法部制定了《公共法律服务网络平台、实体平台、热线平台融合发展实施方案》，现印发给你们，请结合本地实际，认真贯彻落实。 |
| The “three major platforms” for public legal services are the important windows, methods and approaches for the provision of public legal services by administrative organs of justice in an overall manner. Strengthening the construction of the “three major platforms,” advancing the integrated development of the “three major platforms,” and continuously improving the service capabilities and levels of platforms are the inevitable requirements for the construction and improvement of a modern public legal service system, and an important basic work for promoting the modernization of the national governance system and governance capabilities. All localities shall effectively improve political standing, improve consciousnesses, further increase investment and strengthen construction, continuously improve the functions of the “three major platforms,” improve the convenience and accessibility of public legal services, and continuously improve the total amount, service quality, and service efficiency of public legal services, to make due contributions to the advancement of the comprehensive rule of law and the modernization of the national governance system and capacity. | | 公共法律服务“三大平台”是司法行政机关统筹提供公共法律服务的重要窗口、方式和途径。加强“三大平台”建设，推进“三大平台”融合发展，不断提高平台服务能力和水平，是构建和完善现代公共法律服务体系的必然要求，是推进国家治理体系和治理能力现代化的重要基础性工作。各地要切实提升政治站位、提高思想认识，进一步加大投入、强化建设，不断健全完善“三大平台”功能，提高公共法律服务便捷性和可及性，推动公共法律服务总量、服务质量和服务效率不断提升，为推进全面依法治国、推进国家治理体系和治理能力现代化作出应有贡献。 |
| The implementation shall be reported to the Public Legal Services Administration of the Ministry of Justice in a timely manner. | | 贯彻落实情况请及时报部公共法律服务管理局。 |
| Ministry of Justice | | 司法部 |
| January 6, 2019 | | 2019年12月31日 |
| Implementation Plan for the Integrated Development of Public Legal Service Network Platform, Physical Platforms, and Hotline Platforms | | 公共法律服务网络平台、实体平台、热线平台融合发展实施方案 |
| This Plan is developed for the purposes of further implementing the Notice by the General Office of the CPC Central Committee and the General Office of the State Council of Issuing the Opinions on Accelerating the Construction of the Public Legal Service System, implementing the requirements of the Guiding Standards for the National Basic Public Legal Services (2019-2022) and the Development Indicators of the National Public Legal Services (2019-2022) for the construction standards and development indicators of public legal service platforms, promoting the integrated development of public legal service network platform, physical platform and hotline platform (hereinafter referred to as the “three major platforms”), enhancing the general service effectiveness of the “three major platforms,” and continuously improving the supply capacity and level of public legal services. | | 为深入贯彻《中共中央办公厅、国务院办公厅关于印发〈关于加快推进公共法律服务体系建设的意见〉的通知》，落实《国家基本公共法律服务指导标准（2019-2022）》和《国家公共法律服务发展指标（2019-2022）》对公共法律服务平台的建设标准要求、发展指标要求，推进公共法律服务网络平台、实体平台、热线平台（以下简称“三大平台”）融合发展，提升“三大平台”服务整体效能，不断提高公共法律服务供给能力、水平，制定本方案。 |
| I. Overall Requirements | | 一、总体要求 |
| 1. Guiding thought. Under the guidance of the Xi Jinping Thought on Socialism with Chinese Characteristics in a New Era, the new concept, new thinking and new strategy of the rule of law proposed by General Secretary Xi Jinping shall be implemented in an in-depth manner, the spirit of the 19th National Congress of the CPC and the Second, Third, and Fourth Plenary Sessions of the 19th CPC Central Committee shall be implemented, the spirit of the important instructions given by General Secretary Xi Jinping on public legal service work shall be implemented, various legal service resources shall be integrated in an accelerated manner, legal service networks covering all services and full time shall be constructed as soon as possible, the in-depth integration of the “three major platforms” for public legal services shall be advanced, service supply shall be increased, the methods of provision shall be innovated on and optimized, and the awareness rate, preference rate, and satisfaction rate of public legal services shall be continuously improved. | | （一）指导思想。坚持以习近平新时代中国特色社会主义思想为指导，深入贯彻落实习近平总书记全面依法治国新理念新思想新战略，贯彻落实党的十九大和十九届二中、三中、四中全会精神，贯彻落实习近平总书记关于公共法律服务工作重要指示精神，加快整合各类法律服务资源，尽快建成覆盖全业务、全时空的法律服务网络，推进公共法律服务“三大平台”深度融合，增加服务供给，创新优化提供方式，不断提高公共法律服务的知晓率、首选率、满意率。 |
2. Implementation principles. First, service orientation and network domination. By centering on the realization and continuous optimization of public legal services, the advantages of network informatization shall be utilized, the service, management, and supervision functions of the network platform shall be maximized, and the network platform shall dominate the physical platform, hotline platform, and other service terminals. Second, collaborative construction and resource integration. The justice bureaus of counties and cities shall, in light of the actual circumstance, promote the mutual integration and integrated operation of the command centers, public legal service platforms, and windows, conduct unified scheduling, and directly serve the people. The resources on the “three major platforms” shall be managed in a unified and be operated in an integrated manner, legal service institutions shall be directed to be integrated into the platforms and windows, and social forces shall be mobilized to participate in the provision of services in various forms. Third, convenience, efficiency, intelligence and precision. The service terminals of the “three major platforms” shall cover both urban and rural areas, realize sufficient supply, continuously improve the level of informationization and intelligence, rapidly respond to the service needs, and the service quality and efficiency shall be guaranteed.
．．．．．． | | （二）实施原则。一是服务为本、网络统领。围绕公共法律服务的实现和不断优化，利用网络信息化优势，发挥网络平台的服务、管理、监督功能，以网络平台统领实体平台、热线平台和其他服务终端。二是协同建设、资源整合。市县司法局结合实际，推进指挥中心和公共法律服务平台、窗口相互整合、一体运行，统一调度，直接为民服务。“三大平台”资源统筹管理、一体运行，引导法律服务机构融入平台、窗口，动员社会力量多种形式参与提供服务。三是便捷高效、智能精准。“三大平台”服务终端覆盖城乡，足量供应，信息化水平、智能化水平不断提高，对服务需求快速反应，确保服务质量和效率。
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